Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how Jelvio™ (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website www.jelvio.com, make a purchase, or contact us.
By using our site, you agree to the practices outlined below.

1. Information We Collect

We collect personal information that you provide voluntarily and automatically when using our site.

Information you provide:

  • Name, email address, billing and shipping address

  • Payment information (processed securely via Shopify, PayPal, Apple Pay, etc.)

  • Phone number (optional, for delivery updates)

  • Communication data (emails, messages sent to support)

Automatically collected information:

  • Device information (IP address, browser type, operating system)

  • Cookies and analytics data (for improving user experience)

  • Session data such as time on site, pages visited, cart actions

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Send updates, receipts, and shipping confirmations

  • Improve our website and customer service

  • Personalize your shopping experience

  • Prevent fraud or unauthorized activity

  • Comply with legal obligations

We never sell or rent your personal data to third parties.

3. Cookies

We use cookies and similar technologies to:

  • Remember your preferences and cart contents

  • Analyze traffic and behavior on our site

  • Provide targeted advertising (Google Ads, Meta Ads)

You can manage or disable cookies in your browser settings at any time.

4. Data Retention

We keep your data as long as needed to provide our services or as required by law.
When no longer necessary, your data is deleted or anonymized.

5. Sharing Your Information

We may share limited information with trusted third parties:

  • Shopify (e-commerce platform and payment processor)

  • Shipping partners (to deliver your order)

  • Analytics and marketing providers (Google, Meta, TikTok Ads)

All partners comply with strict data protection standards.

6. Your Rights

Depending on your location, you have the right to:

  • Access and request a copy of your data

  • Request correction or deletion

  • Withdraw consent for marketing

  • File a complaint with your local data protection authority

To exercise your rights, email us at contact@jelvio.com.

7. CCPA (California Residents)

If you live in California, you have the right to:

  • Request disclosure of data collected about you

  • Request deletion of your personal data

  • Opt out of the sale or sharing of your personal data

We do not sell personal data, but you can contact us at contact@jelvio.com for any CCPA requests.

8. GDPR (EU/EEA Customers)

If you are located in the EU or EEA, Jelvio™ acts as the Data Controller.
Your personal data is processed based on your consent, contract fulfillment, or legal obligation.

For GDPR-related inquiries, contact: contact@jelvio.com

9. Security

We use SSL encryption, secure payment gateways, and limited employee access to ensure your data remains protected.

10. Changes to This Policy

We may update this policy periodically. Updates will appear on this page with a new “Effective Date.”

11. Contact

For privacy questions or requests:
📧 contact@jelvio.com
📍 Str. Principala, Nr. 216, Rasova, Gorj, Romania.
All rights reserved © 2025 Jelvio™